SOLVCOM delivers fast, personalised, AI-powered support through the platforms tenants already use every day
Solve major bottlenecks with automated solutions that service your tenants.
Manage all of your properties across different use cases and tenants.
Communicate effectively with your clients on what matters most.
Quick and seamless integration with your property management software
Multi-language support to reach a global audience
Reduce overheads with smart automation.
WhatsApp Business API, Messenger and web chat.
Yes. SOLVCOM integrates with property management systems to expose statements, utility bills and account information.
Yes. Tenants can view statements, make payments and get receipts via the bot.
Query volumes, resolution times, tenant satisfaction scores and conversation analytics.
Respublica Student Accommodation faced a significant pain point: a high volume of seasonal queries, particularly during peak enrollment periods. The call center and agents struggled to keep up with the influx, leading to delays in response times, frustrated tenants, and inefficient operations.
SOLVCOM implemented an intuitive bot to streamline query resolution and handle the surge of requests. Previously, human agents were required to manually resolve about 200 queries per month. With the introduction of our bot, this number skyrocketed to over 5,000 queries resolved in a single month.
The bot was designed to handle common inquiries, automate responses, and ensure quick issue resolution. This freed up agents to focus on more complex matters and significantly reduced congestion in the call center, improving efficiency and tenant satisfaction.
Our suite of tools help you enhance your relationship with your tenants, customers and stakeholders. We improve your communication efficiency and help you deliver excellent service.
