What our clients have to say

Portfolio and testimonals

We collaborate with individuals and teams to maximise delivery quality and output through leadership, guidance and support.

The challenge

Respublica Student Accommodation faced a significant pain point: a high volume of seasonal queries, particularly during peak enrollment periods. The call center and agents struggled to keep up with the influx, leading to delays in response times, frustrated tenants, and inefficient operations.

The SOLVCOM solution

SOLVCOM implemented an intuitive bot to streamline query resolution and handle the surge of requests. Previously, human agents were required to manually resolve about 200 queries per month. With the introduction of our bot, this number skyrocketed to over 5,000 queries resolved in a single month.

The bot was designed to handle common inquiries, automate responses, and ensure quick issue resolution. This freed up agents to focus on more complex matters and significantly reduced congestion in the call center, improving efficiency and tenant satisfaction.

Lasting results

Our suite of tools help you enhance your relationship with your tenants, customers and stakeholders. We improve your communication efficiency and help you deliver excellent service.

25x

Increase in query resolution capacity

70%

Improvement in operational efficiency

Find out more

The challenge

Fast-Track Insurance. Friction-Free Experience.

INSURCOM automates the insurance client onboarding process, improving both efficiency and customer satisfaction.

What our clients have to say

Trusted by the best

We collaborate with individuals and teams to maximise delivery quality and output through leadership, guidance and support.

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I have to say, you are one of the few people that just gets sh!t done. Usually i have to ask, but each time you deliver. Thanks for that!

Henderson Barrie

Head of Strategic Delivery at Digitata

Thanks for all your contributions - we are gaining momentum as we build the future Digitata

Sarah Sprich

COO at Digitata Group

James has represented TechCentral as one of the hosts of our TCS+ sponsored podcast series for the past two years. His interview style has helped foster insightful discussions with industry leaders, navigating detailed technical and business topics for our audience of IT decision makers. His curiosity, clear communication and ability to draw out the best in guests make his interviews engaging and informative.

Duncan Mcleod

Editor at TechCentral

Organisational change management and culture is key! This is what James does brilliantly from the very beginning.

Ralph Simon

Founder & Chief Executive at Mobilium Global

Passionate about meeting our needs, exceeding expectations and delivering actionable outcomes for our business.

Tommy Anderson

CFO at Placewise Group

DTS has been a great technology partner, guiding us through the development of insurance distribution through chat bots and our overall digital transition. They’ve offered exceptional support along the way.

Guy Pitman

CEO at Micro Insurance Solutions

James facilitated our strategy offsite and it was outstanding. To start with, the preparation was great and everyone was on board. The ‘back to nature’ element of the week relaxed the team and enabled us to spend important time off together. We focused on teamwork and communication and we left with key areas of focus on where we can improve. James was intuitive & perceptive and just what we needed!